Hotel Policy

Suburban Hotels & Resorts Ltd. welcomes you to its website and looks forward to a meaningful interaction with you. Suburban Hotels & Resorts Ltd. respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential.

Suburban Hotels & Resorts Ltd. assures you that your personal information shall not be used/disclosed by it, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law.

Suburban Hotels & Resorts Ltd. assures you that in the event of your personal information being shared with its holding company, such sharing of information shall be for the purpose of doing the intended business with you.

Suburban Hotels & Resorts Ltd. reserves its rights to collect, analyze and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its holding company as a general business practice.

In the course of its business, Suburban Hotels & Resorts Ltd. may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its holding company as a general business practice.

While Suburban Hotels & Resorts Ltd. assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized persons consequent to misuse of the internet environment.

Suburban Hotels & Resorts Ltd. reserves its rights to revise this privacy policy from time to time at its discretion with a view to making the policy more user friendly.

In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, Suburban Hotels & Resorts Ltd. will assume that you have no objections to the terms of this privacy policy.

Protecting Your Information

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so the Hotel is committed to protecting the information we collect. The hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industrystandard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected to ensure safe transmission.

Withdrawing Consent to Use

If, after permitting the use of your personal information, you later decide that you no longer want the Hotel to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

Exceptions to the Privacy Policy

The Hotel has two exceptions to these limits on the use of personal information:

• The Hotel may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of the Hotel from unauthorized use, or misuse, of the Site or anything found at the Site.
• The Hotel may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Children’s Privacy & Parental Consent

Please be aware that Hotel has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. The Hotel specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from the Hotel.

When you make a reservation on www.hotelgrandcentral.com, you will be asked to enter personal information in order to secure your reservation. This information is submitted to our booking partner and our Web Hosting provider. Suburban Hotels & Resorts Ltd. and these service providers will not sell or distribute any personal information about you or any other individual traveler. The name, address and phone number you provide may be used for marketing or quality assurance purposes for the benefit of Suburban Hotels & Resorts Ltd.. While you will receive an e-mail confirmation whenever you make a reservation on-line, you will not receive any unsolicited e-mail as a result of making a reservation on our site. On www.hotelgrandcentral.com, we strive to ensure that the most secure encryption technology is used, to allow you to book your travel reservations without the worry of someone misusing any. To make your reservation planning more convenient, we use what is known as a “cookie”, which allows the system to temporarily remember your travel dates and preferences during each visit to the site. Cookies also allow us to track the more frequently visited pages of www.hotelgrandcentral.com, which helps us to improve the site for your benefit. Cookies are not programs that will corrupt your computer or damage your files. The cookies used do not reveal your personal identity, nor can they capture personal or private data. Our cookies automatically expire as soon as you leave our site.

If you do not want to accept cookies while on our site, please consult your Internet browser settings for more information. However, if you decide to not accept cookies while visiting www.hotelgrandcentral.com, you may not be able to complete certain transactions.

www.hotelgrandcentral.com site does contain external links that will take you away from www.hotelgrandcentral.com to our travel partners. We are not responsible for the privacy practices or the content of these sites

Disclaimer:

• Electronic transmissions, including the internet, Are public media, and any use of such media is public and not Private. Information related to or arising from such use is Public, or the property of that collecting information, and No personal or private information.

Terms & Conditions

Introduction

• The terms and conditions set out below (“Conditions”) apply to your use of this web site and related web sites (“Site”), including the use of the information services offered on the Site.
• In accessing and using the Site, you agree to be bound by these Conditions so please carefully read this section before proceeding. If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

Conditions

1. Site

The Site makes available information relating to hotels and resorts owned or managed by Suburban Hotels & Resorts Ltd. of Hotels & Resorts, a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties ("Suburban Hotels & Resorts Ltd.").

2. Trademarks

The Site contains “Suburban Hotels & Resorts Ltd.” trade and service marks and devices (including the word “Hotel Grand Central”) and other valuable trade or service marks owned by Suburban Hotels & Resorts Ltd. or licensed to Suburban Hotels & Resorts Ltd. to distinguish its services and products. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of Suburban Hotels & Resorts Ltd..

Without limitation, you must not use any of the said trade or service marks: in or as the whole or part of your own trademarks; in connection with activities, products or services which are not undertaken or provided by Suburban Hotels & Resorts Ltd.; in a manner which may be confusing, misleading or deceptive; or in a manner that disparages Suburban Hotels & Resorts Ltd. or its information, products or services (including this Site).

3. Copyright

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by Suburban Hotels & Resorts Ltd. or licensed by Suburban Hotels & Resorts Ltd. and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Suburban Hotels & Resorts Ltd.. Without limitation you may not, without such approval from Suburban Hotels & Resorts Ltd., create derivative works from any part of the Site or commercialize any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.

4. Your Use

The Site is for your personal non-commercial use and the Information may be downloaded or printed by you solely for that purpose. This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:

The Information may not be used for any commercial purpose or public display, performance, sale or rental; no copyright or other proprietary notices may be removed.

The Information may not be transferred to another person; software may not be interfered with in any manner; every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information; you will only use the Information for lawful purposes and in accordance with these Conditions.

5. Information

You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer Condition 8) is general information and is not in the nature of advice. You also accept that all of the Information is provided on an "as is" basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site.

Whilst Suburban Hotels & Resorts Ltd. seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Suburban Hotels & Resorts Ltd. does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non-infringement of intellectual property rights or fitness for purpose.

In particular, Suburban Hotels & Resorts Ltd. does not warrant that the Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.

Suburban Hotels & Resorts Ltd. is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.

Suburban Hotels & Resorts Ltd. may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.

Suburban Hotels & Resorts Ltd. does not guarantee that the Site will operate continuously or without interruption or be error-free. In addition, Suburban Hotels & Resorts Ltd. may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

6. Liability Disclaimer & Exclusion

In no event shall Suburban Hotels & Resorts Ltd. be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of: your use of the Site or any Linked Web Site; or your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site; including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information.

These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, .to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded. Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of the application of or the liability of Suburban Hotels & Resorts Ltd. under, any such warranty, term or condition, then the liability of Suburban Hotels & Resorts Ltd. shall include liability for that warranty, term or condition but such liability will be limited for a breach of that warranty, term or condition to one or more of the following:

If the breach relates to services, the supply of the services again or payment of the cost of having the services supplied again; and if the breach relates to products and the products can be repaired, repair of such products or payment of the costs of having the products repaired, but otherwise, replacement of the products or the supply of equivalent products or payment of the cost of replacing the products or of acquiring equivalent products.

7. Specific Warnings

You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, Suburban Hotels & Resorts Ltd. does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any Linked Web Site.

Suburban Hotels & Resorts Ltd. does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for the accuracy of data input and output.

You must ensure that any information which you provide to Suburban Hotels & Resorts Ltd. is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Suburban Hotels & Resorts Ltd. or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any Suburban Hotels & Resorts Ltd. system, data or information.

8. Linked Websites

The Site may contain links to other web sites (“Linked Web Sites”). Those links are provided for convenience only and may not remain current or be maintained. You acknowledge and agree that Suburban Hotels & Resorts Ltd. does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.

Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by Suburban Hotels & Resorts Ltd. or the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites, unless and then only to the extent expressly stipulated to the contrary.

9. Hotel Reservations

The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose.

You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorized by you or not. For any reservations or other services for which fees may be charged, you agree to abide by the terms or conditions of supply including without limitation payment of all money due under such terms or conditions.

The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Suburban Hotels & Resorts Ltd.. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.

No contract will subsist between you and Suburban Hotels & Resorts Ltd. or any of its affiliates in respect of any services or products offered through the Site unless and until Suburban Hotels & Resorts Ltd. accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out on the Site.

You undertake that all details you provide to, in connection with any services or products which may be offered by Suburban Hotels & Resorts Ltd. on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Suburban Hotels & Resorts Ltd. reserves the right to obtain validation of your credit card details before providing you with any services or products.

10. Termination of Access

If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.

Otherwise, access to the Site may be terminated at any time by Suburban Hotels & Resorts Ltd. without notice.

The provisions of these Conditions excluding, limiting and disclaiming the liability of Suburban Hotels & Resorts Ltd. will nevertheless survive any such termination.

11. General

Suburban Hotels & Resorts Ltd. does not accept any liability for any failure by Suburban Hotels & Resorts Ltd. to comply with these Conditions where such failure is due to circumstances beyond its reasonable control. If Suburban Hotels & Resorts Ltd. waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

12. Governing Law & Jurisdiction

These Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India

13. Return to Site

To return to the Site, click where indicated. By doing so, you acknowledge that you have read, understood and accepted these Conditions.

• Hotels do not allow unmarried / unrelated couples or guest residing in the same City to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances.
• The primary guest must be at least 18 years of age to be able to check-in the hotel.
• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Adhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.

Cancellation Policy

• Full amount will be deducted for no-show or cancel less than 24 hours of Check in time.
• 10% of total Stay Charges will be deducted for Cancellation made before 24 hours of Check in time.
• Please Mention your Estimated Arrival Time at hotel in Special Requests Box at the time of Booking.
• if specified time of check in not mention, Default Check in time will be 12.00 Noon and Check Out time will be 11.00 am
• As per the rules of the hotel, the check in and check out time 24 hours, beyond 24 hours charges will apply.
• Airport Pickup (08.00 am to 08.00 pm) can be honoured against payment of Rs. 300.00 per Cab(small variant). Please mention Flight Details for Airport Pickup in Special Request Box

Child Policy

• 01 child below 6 years is complementary without the use of extra mattress